Refund Policy
Last updated: September 2026
1. Cancellation & Refunds
Orders can be cancelled before pickup for a full refund. Once a shipment is picked up, cancellation is not possible.
2. Refund Processing
Approved refunds will be credited to the original payment method within 5–7 business days.
3. How to Request a Refund
Contact us at [email protected] or file a complaint through our Complaint page with your booking number.
4. Non-Refundable Cases
Refunds will not be issued for delays caused by incorrect address information, acts of nature, or refusal to accept delivery.